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GroupWise Help

Supported Desktop Clients

Backup and Data Recovery

ITS keeps only a limited GroupWise backup for system recovery purposes. While it is possible to recover data for individuals, it is extremely time consuming, resource intensive and costly. ITS cannot honor email recovery requests from individuals on our GroupWise system unless it can be proven that the lost information will have significant impact on University business and cannot be recovered in any other manner.

Email systems should not be relied on to be a document storage system. GroupWise client software has several backup and archiving options that allow you to easily manage those functions on your own desktop computer or local network directories. If you require reliable email, calendar and contact data retention, familiarize yourself with GroupWise's Trash management and Archive options. See the GroupWise Client Users Guide and ITS FastInfo for information and instructions.

Email Opt-in, Opt-out

The ITS GroupWise system has been designed to preserve your @unm.edu email address. As a result, email sent by a ITS or Salud GroupWise user will automatically go the recipient's GroupWise mailbox, not the main UNM Inbox. Consequently, if you are using ITS GroupWise, you must decide if you will receive your email in GroupWise (Opt-In), or have your GroupWise email and appointment information forwarded out of GroupWise to your UNM Inbox (Opt-Out). Because GroupWise email is tightly integrated with other GroupWise functions, we recommend that you Opt-In and use GroupWise for your email. If you choose to take no action, then you will have to check your GroupWise mail and UNM Inbox for mail.

How to Opt-In for ITS GroupWise email

How to Opt-Out of ITS GroupWise email

Help

Like most computer software, Groupwise has its own "built-in" Help. Access GroupWise's Help Topics from the Help menu or, press the F1 key. GroupWise Help includes: A searchable index of GroupWise features and a User's Guide (Novell's GroupWise Web-based documentation).

FastInfo

You can find answers for most questions and trouble-shooting tips about GroupWise in FastInfo.

Having trouble logging in to Groupwise at home? FastInfo can help.

Documentation

GroupWise 7 Quick Reference Card (.pdf) Courtesy of Messaging Architects
Common GroupWise mail, contacts, and calendar functions with screen shots in a handy format (10 pps).

ITS GroupWise Transition class outline (.doc)
Class outline with step-by-step instructions for common functions (10 pps).

Novell GroupWise 7 Windows Client User Guide (.pdf)
Complete reference for the GroupWise Windows client (362 pps).
How to for most basic GroupWise functions.

 

GroupWise