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Enterprise Command Center 
We Detect and Correct!
The Enterprise Command Center serves the education, research, and medical communities by pro-actively monitoring and managing the availability and performance of Information Technology Services.
The Enterprise Command Center (ECC) is responsible for the coordination of end-to-end management of the University of New Mexico Information Technology (IT) services. It is the central repository for information on the general health and status of IT services.
The primary customers of the ECC are the IT organizations around campus. The ECC is responsible for monitoring, troubleshooting, and resolving problems associated with IT services. Some responsibilities include fielding trouble notifications, providing proper documentation of these activities, escalating problems in accordance with policy, analyzing and reporting performance data, and problem troubleshooting and resolution.
The ECC helps provide these benefits:
- Increase availability of IT services
- Improve communication
- Reduce mean time to respond and repair
- Reduce the number of problem calls
ECC Goals are to Pro-actively:
- Maintain business continuity
- Provide end-to-end management
- Move to service-driven quality, not technology-driven options
- Strengthen customer orientation
- Provide critical data for decision-making
- Produce high-level reports
- Provide detailed technical information
- Disseminate IT information